How to raise something now
Write to hello@aiknowsus.com. If you have an account, write from the email address on it. If you only ran a free scan, write from any address and tell us which website you scanned. Say what happened and what you want done about it. We reply within one working day.
That is the same address for a complaint about something we published, a request to delete your data, or anything you think we have got wrong. It reaches a person.
Who owns complaints
Aditya Goel is the grievance officer for AI Knows Us and answers complaints personally. AI Knows Us is operated by Aditya Goel, a sole proprietorship, so there is one person accountable for this and you are reading his name.
- hello@aiknowsus.com
- Phone
- +91 99508 66260
- Post
- 292 Adarsh Nagar, Jalandhar, Punjab, India
We acknowledge every complaint within 24 hours and work to resolve it within 15 days. If something will take longer than that, we tell you before the 15 days are up, and we tell you what is holding it.
Where we are
AI Knows Us is operated by Aditya Goel, a sole proprietorship, at 292 Adarsh Nagar, Jalandhar, Punjab, India. Formal notices can be sent to that address or to hello@aiknowsus.com.
What we do with a complaint
- We read it and reply within one working day, to the address you wrote from.
- We tell you what we found, in plain words, including when we were wrong.
- We cannot remove a page for you today, and we would rather say so than imply we can. If something published in your name is wrong, tell us and we will stop the work that produced it, tell you exactly where the page is and what it says, and send you corrected text. Taking a page off your own website is yours to do.
- If it concerns money, tell us what you were charged and when, and we will find the payment and answer with what we hold. The refund and cancellation policy sets out what you are owed and how long a refund takes. If you were charged and cannot find a plan on your account, say so immediately and we will treat it as the more urgent kind of complaint.
See also our terms, privacy policy, refunds and who else handles your data.