Policy

Refund and cancellation policy

Last updated: 20 October 2026

The scan is free, a free account is free, and there is no subscription behind either of them. Neither costs money and neither commits you to anything: nothing is charged until you choose a paid plan and pay for it, and the terms below are what apply when you do.

The policy

Plans are prepaid, month by month or year by year

You pay for one month or one year of a plan in advance. Nothing renews without a new payment from you, so there is nothing to cancel: if you do not pay for the next period, your account moves to the Free plan when the current period ends.

Refunds

• Within 7 days of your first payment: if AI Knows Us is not right for you, email us and we refund the full amount, no questions asked, as long as fewer than half of that month's credits and articles were used.
• Yearly plans: within 30 days of payment we refund the unused months, minus the months already started.
• Top-ups and add-ons: refundable within 7 days if unused.
• Our mistake: if a charge was wrong or the service did not work because of us, we refund it in full.

Refunds go back to the original payment method within 5 to 7 working days after we approve them.

What we cannot promise

No one can guarantee a position in AI answers. Refunds are not given because an AI app did not name you in a given week; we show you the work and the weekly results so you can decide whether to continue.

How to ask us anything about this

Email hello@aiknowsus.com. If it is about a payment, send the date. We reply within one working day. See also our terms, shipping and delivery policy and privacy policy.