Help centre
How to use AI Knows Us
Step by step guides for every page in the app, from your first checks to publishing and proving results.
Getting started
2- Create your account and set up your first businessSign up, verify your email with a 6-digit code, and fill in the onboarding form so the Intake agent can build your fact sheet.
- Add brochures and confirm your factsEvery writer and pitch uses only your fact sheet: your own business as you tell us, the wider world only with a source. Upload documents, then confirm or fix each fact marked Confirm or Resolve.
Measure
5- Write good buyer questionsThese are the questions we ask the AI apps. Keep them blind, write them like a buyer, and sort them into topics, which controls cost and keeps the reporting readable.
- Run checks and understand creditsA check asks one question on one AI app and uses one credit (three on Claude).
- Read your dashboardWhat mention rate, the 95% range, cited, and average position mean, and how to read the panels below them.
- Read the answers and export your tracking logSee exactly what each AI app said, who it named and what it cited, and download every check as a CSV file.
- Use deep discoveryA 3-message conversation with one AI app that shows what it recommends, how it chose, and which pages it says it would cite.
Diagnose and plan
2- Understand gaps and their causesThe Gap diagnosis agent names one cause for each question you miss and ranks the fixes. Here is what each cause means.
- Build your content planThe content planner turns gaps into a master plan: one page per real buyer question, with a type, target, outline and internal links.
Write and publish
3- Review drafts before they go liveEvery draft is checked by rule-based gates and by a separate Editor agent. Once it is clear, it is scheduled and goes live on its own after a hold, so you can read it, edit it or stop it first.
- Connect your blog API or WordPressAdd a destination so approved pages can be posted to your own site. Choose a custom blog API, a bulk create API, or WordPress.
- Publish pages and fix internal linksApproved pages are posted leaves first. A second pass swaps link tokens for real addresses once every page has one.
Off-site and proof
3- Find sites to be listed on and send outreachGet onto the lists, review sites and directories AI apps already read. Pitches are drafted for you and sent automatically from your own mailbox.
- Prove a change with an experimentCompare the questions your change targets with the ones it did not touch, so you know whether visibility really moved.
- Use the GEO copilotCopilot explains your results and runs agents for you, from a chat inside the app. It never publishes or sends anything itself.
Account and billing
4- Plans, billing and top-upsChange plan, pay monthly or yearly, and buy extra credits.
- Manage several businessesTrack more than one business or client from one account, and switch between them from the sidebar.
- Create API keys and use the visibility APIOn Scale and Agency, read your visibility data from your own scripts and dashboards.
- Keep your account secure and delete your dataChange your name and password, export your data, or delete your account and everything in it.
Still stuck?
Write to hello@aiknowsus.com with the page you were on and what you expected to happen.
Looking for how the method works? Read how it works, the methodology or the publishing API docs.